Tracfone: It was great after spending week and half getti...
A Tracfone customer review by GetHuman user ~Calvin664 from November 26th, 2017
Background on ~Calvin664's case
GetHuman: ~Calvin664 - can you tell our other Tracfone customers when your case took place?
~Calvin664: Yes I can. It was morning, on November 25th.
GetHuman: Did you reach out to Tracfone, and if so, how?
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
(Shows ~Calvin664 a list of common Tracfone problems)
~Calvin664: "Cancel service" was why I was trying to call.
~Calvin664's review of Tracfone customer service
GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Calvin664: It was great after spending week and half getting service changed managed to do in least than ** minutes. That was great.
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~Calvin664: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Calvin664: I'd give them a five out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~Calvin664: For that I would say four out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~Calvin664: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Calvin664 taken from his Tracfone customer service problem that occurred on November 25th, 2017.