Tracfone: Will NEVER use phone again for assistance. Fac...

A Tracfone customer review by GetHuman user ~Yooper Gal from November 27th, 2017

Background on ~Yooper Gal's case

GetHuman: ~Yooper Gal - can you tell our other Tracfone customers when your case took place?
~Yooper Gal: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Tracfone, and if so, how?
~Yooper Gal: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
(Shows ~Yooper Gal a list of common Tracfone problems)
~Yooper Gal: "Technical support" was why I was trying to call.

~Yooper Gal's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yooper Gal: Will NEVER use phone again for assistance. Facebook Chat was instantly effective. Problem was with redemption of minutes not appearing on my phone.
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~Yooper Gal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yooper Gal: I'd give them a five out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~Yooper Gal: For that I would say five out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~Yooper Gal: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yooper Gal taken from his Tracfone customer service problem that occurred on November 17th, 2017.


2.66 of 5 stars | 1010 reviews

~Yooper Gal's Tracfone Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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