Trane: Long wait, untrained personnel, zero help. This...
A Trane customer review by GetHuman user GetHuman-287134 from November 28th, 2017
Background on GetHuman-287134's case
GetHuman: GetHuman-287134 - can you tell our other Trane customers when your case took place?
GetHuman-287134: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Trane, and if so, how?
GetHuman: And which of these common Trane customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-287134 a list of common Trane problems)
GetHuman-287134: "Warranty claim" was why I was trying to call.
GetHuman-287134's review of Trane customer service
GetHuman: So how would you sum up your experience for GetHuman's Trane customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-287134: Long wait, untrained personnel, zero help. This company is badly run, they do not understand what "Quality Service" means. Making things worse, they have defective products and you can just wish you never used their products. My case: brand new XV**i condenser & XC** Gas Furnace installation - takes over an hour for the inside temp to change * degrees. Noise inside the house (coming from the return vent) is so loud that can not sleep at nigt (distance between the vent and bed is **** feet). Just unacceptable! Avoid using this company's products! BAD QUALITY PRODUCTS & WORST CUST SUPPORT (they don't care)
GetHuman: Let's quantify your experience contacting Trane. On a scale of 1 to 5, how easy is it go get help on a Trane problem?
GetHuman-287134: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-287134: I'd give them a four out of five on communication.
GetHuman: And what about Trane's ability to quickly and effectively address your problem?
GetHuman-287134: For that I would say three out of five.
GetHuman: And finally- any advice for other Trane customers?
GetHuman-287134: Call them early in the day or late. Don't forget any personal or account information you might need for Trane to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-287134 taken from his Trane customer service problem that occurred on November 23rd, 2017.