TransUnion: Although, I followed all prompts the last choic...
A TransUnion customer review by GetHuman user ~Hello World from November 26th, 2017
Background on ~Hello World's case
GetHuman: ~Hello World - can you tell our other TransUnion customers when your case took place?
~Hello World: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Hello World a list of common TransUnion problems)
~Hello World: "Fix Credit History" was why I was trying to call.
~Hello World's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hello World: Although, I followed all prompts the last choice would not connect me with a real person. I feel like I was on the phone again with AT&T again, they also work hard not to help. After four attempts, still no go. System tried to talk me into sending $*.** for a $***.** voucher.when I declined it told me to hang up and put on a recording of a jet taking off! VERY LOUD!
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Hello World: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hello World: I'd give them a four out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Hello World: For that I would say five out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Hello World: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hello World taken from his TransUnion customer service problem that occurred on November 21st, 2017.