TransUnion: First, agent in India demanded ssn despite givi...
A TransUnion customer review by GetHuman user ~digusted with transunion from November 26th, 2017
Background on ~digusted with transunion's case
GetHuman: ~digusted with transunion - can you tell our other TransUnion customers when your case took place?
~digusted with transunion: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~digusted with transunion a list of common TransUnion problems)
~digusted with transunion: "Question" was why I was trying to call.
~digusted with transunion's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~digusted with transunion: First, agent in India demanded ssn despite giving file * in fraud case. Next, instead of letter acknowledging fraud alert, they sent a request for money. They claimed I had sent a form requesting an extra report when I had sent certified mail RRR for * year fraud alert. WWhen I asked for a supervisor or their legal dept, got transferred to another call board, which never answered. Don't call this number unless you want your file really screwed up
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~digusted with transunion: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~digusted with transunion: I'd give them a four out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~digusted with transunion: For that I would say one out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~digusted with transunion: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~digusted with transunion taken from his TransUnion customer service problem that occurred on November 19th, 2017.