TransUnion: Horrible phone connection to someone overseas...
A TransUnion customer review by GetHuman user ~'Merica. from November 16th, 2017
Background on ~'Merica.'s case
GetHuman: ~'Merica. - can you tell our other TransUnion customers when your case took place?
~'Merica.: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~'Merica. a list of common TransUnion problems)
~'Merica.: "Cancel Subscription" was why I was trying to call.
~'Merica.'s review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~'Merica.: Horrible phone connection to someone overseas. They would quickly spit out their words, which I could not follow at all, and then proceed to tell me I had to speak slower for them while I repeated my info. Their connection must have been chewed on by a whale someone in the sea because their first *-* words out of their mouth were not audible. It was not until mid sentence that their words did come through. Very frustrating and to top it off my problem was not solved due to a computer error on their end. So I either have to call back, yea right, or mail in a letter to an adress where I only understood the state and zip code. Terrible service Transunion!
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~'Merica.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~'Merica.: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~'Merica.: For that I would say three out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~'Merica.: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~'Merica. taken from his TransUnion customer service problem that occurred on November 12th, 2017.