TransUnion: I spoke with a young lady who said her name is...
A TransUnion customer review by GetHuman user ~Justice from November 19th, 2017
Background on ~Justice's case
GetHuman: ~Justice - can you tell our other TransUnion customers when your case took place?
~Justice: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Justice a list of common TransUnion problems)
~Justice: "Unfreeze Credit" was why I was trying to call.
~Justice's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Justice: I spoke with a young lady who said her name is Mary, reference* ****. I was disappointed when Mary informed me that she could only transfer me to another Transunion number to get desired results. Why is this number listed as "customer service" if they seem to be a "dispatch service". In addition to this, I forced to wait until Monday to speak to a service rep. and supervisor. Overall, Mary was very nice but this process needs work.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Justice: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Justice: I'd give them a two out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Justice: For that I would say one out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Justice: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Justice taken from his TransUnion customer service problem that occurred on November 18th, 2017.