TransUnion: Representative was very courteous and helpful a...
A TransUnion customer review by GetHuman user ~John in Oregon from November 25th, 2017
Background on ~John in Oregon's case
GetHuman: ~John in Oregon - can you tell our other TransUnion customers when your case took place?
~John in Oregon: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~John in Oregon a list of common TransUnion problems)
~John in Oregon: "Check credit score" was why I was trying to call.
~John in Oregon's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John in Oregon: Representative was very courteous and helpful about sending me a free credit report (went through annualcreditreport.com and saved my report as PDF, but file was corrupt and couldn't be opened). I explained what happened, and Representative is mailing a copy to me so that I don't have to buy it. Very pleased with the service.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~John in Oregon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John in Oregon: I'd give them a five out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~John in Oregon: For that I would say five out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~John in Oregon: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John in Oregon taken from his TransUnion customer service problem that occurred on November 22nd, 2017.