TransUnion is awful. They just give you the run...
A TransUnion customer review by GetHuman user ~Angry Customer from November 23rd, 2017
Background on ~Angry Customer's case
GetHuman: ~Angry Customer - can you tell our other TransUnion customers when your case took place?
~Angry Customer: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Customer a list of common TransUnion problems)
~Angry Customer: "Account Access" was why I was trying to call.
~Angry Customer's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Customer: TransUnion is awful. They just give you the run around and don't actually solve any of the problems. Even though the other two credit agencies have correct information they refuse to admit that their information is incorrect. Tons of red tape and waiting for no real progress. SO FRUSTRATING.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~Angry Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Customer: I'd give them a three out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~Angry Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~Angry Customer: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Customer taken from his TransUnion customer service problem that occurred on November 14th, 2017.