Travelocity: I booked my motel stay for * days with traveloc...
A Travelocity customer review by GetHuman user ~tine Pannekoek from November 20th, 2017
Background on ~tine Pannekoek's case
GetHuman: ~tine Pannekoek - can you tell our other Travelocity customers when your case took place?
~tine Pannekoek: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~tine Pannekoek a list of common Travelocity problems)
~tine Pannekoek: "Refund a Charge" was why I was trying to call.
~tine Pannekoek's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tine Pannekoek: I booked my motel stay for * days with travelocity ,and had to cancel the same day due to undoreseen circumstances ,and they are travelocity is only giving me * days back in a refund ,because they say that the Resort is charging me a penalty fine,so i contacted the Resort directly and they said ,this is absolutely a lie! So actually Travelocity is even spreading lies around about the Resort.And is still have not received an email back,but i want my money back ***%,I would never book trough Travelocity,you can not trust them!!!!
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~tine Pannekoek: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tine Pannekoek: I'd give them a two out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~tine Pannekoek: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~tine Pannekoek: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tine Pannekoek taken from his Travelocity customer service problem that occurred on November 14th, 2017.