Travelodge (UK): Complaint
A Travelodge (UK) customer review by GetHuman user GetHuman-shriya_c from December 1st, 2017
Background on GetHuman-shriya_c's case
GetHuman: GetHuman-shriya_c - can you tell our other Travelodge (UK) customers when your case took place?
GetHuman-shriya_c: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Travelodge (UK), and if so, how?
GetHuman: And which of these common Travelodge (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-shriya_c a list of common Travelodge (UK) problems)
GetHuman-shriya_c: "Insurance claim" was why I was trying to call.
GetHuman-shriya_c's review of Travelodge (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelodge (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-shriya_c: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-shriya_c: Not getting the correct amount of rooms when arriving
GetHuman: Let's quantify your experience contacting Travelodge (UK). On a scale of 1 to 5, how easy is it go get help on a Travelodge (UK) problem?
GetHuman-shriya_c: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-shriya_c: I'd give them a one out of five on communication.
GetHuman: And what about Travelodge (UK)'s ability to quickly and effectively address your problem?
GetHuman-shriya_c: For that I would say three out of five.
GetHuman: And finally- any advice for other Travelodge (UK) customers?
GetHuman-shriya_c: Call them early in the day or late. Don't forget any personal or account information you might need for Travelodge (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-shriya_c taken from his Travelodge (UK) customer service problem that occurred on November 23rd, 2017.