Travis Credit Union: Communication is very bad. Each person my husba...
A Travis Credit Union customer review by GetHuman user ~Cathy from November 7th, 2017
Background on ~Cathy's case
GetHuman: ~Cathy - can you tell our other Travis Credit Union customers when your case took place?
~Cathy: Yes I can. It was late at night, on October 29th.
GetHuman: Did you reach out to Travis Credit Union, and if so, how?
GetHuman: And which of these common Travis Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Cathy a list of common Travis Credit Union problems)
~Cathy: "Question" was why I was trying to call.
~Cathy's review of Travis Credit Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Travis Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cathy: Communication is very bad. Each person my husband talks to about out complaint passes the buck to someone else. Contractor who sends out statements, another department, even the postoffice, Or they say they do not know!!!! When we commneted we would find another bank, we were told it would be so much trouble and cost us too much. Is that a threat or what? All this has happened since Travis bought out Metro I. We had vertually no problems and any that we did were taken care of promply and courteously.
GetHuman: Let's quantify your experience contacting Travis Credit Union. On a scale of 1 to 5, how easy is it go get help on a Travis Credit Union problem?
~Cathy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cathy: I'd give them a one out of five on communication.
GetHuman: And what about Travis Credit Union's ability to quickly and effectively address your problem?
~Cathy: For that I would say one out of five.
GetHuman: And finally- any advice for other Travis Credit Union customers?
~Cathy: Call them early in the day or late. Don't forget any personal or account information you might need for Travis Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cathy taken from his Travis Credit Union customer service problem that occurred on October 29th, 2017.