TriEagle Energy: Concierge? Ha. What a joke. It's just a Messeng...
A TriEagle Energy customer review by GetHuman user GetHuman-251605 from November 21st, 2017
Background on GetHuman-251605's case
GetHuman: GetHuman-251605 - can you tell our other TriEagle Energy customers when your case took place?
GetHuman-251605: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to TriEagle Energy, and if so, how?
GetHuman: And which of these common TriEagle Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-251605 a list of common TriEagle Energy problems)
GetHuman-251605: "Change appointment" was why I was trying to call.
GetHuman-251605's review of TriEagle Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's TriEagle Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-251605: Concierge? Ha. What a joke. It's just a Messenging service. They were unable to connect me with anyone who could actually do something about my problem. What is the problem? Electricity service cut off even though I pay using autopay. Unable to access the website. Try to use automated phone system to find a balance or any information, you get music that dies after * mins (a la Kenny G) then silence. The reviews online are correct. If you think you may need **-hr access don't use TriEagle!
GetHuman: Let's quantify your experience contacting TriEagle Energy. On a scale of 1 to 5, how easy is it go get help on a TriEagle Energy problem?
GetHuman-251605: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-251605: I'd give them a five out of five on communication.
GetHuman: And what about TriEagle Energy's ability to quickly and effectively address your problem?
GetHuman-251605: For that I would say five out of five.
GetHuman: And finally- any advice for other TriEagle Energy customers?
GetHuman-251605: Call them early in the day or late. Don't forget any personal or account information you might need for TriEagle Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-251605 taken from his TriEagle Energy customer service problem that occurred on November 18th, 2017.
TriEagle Energy
3.00 of 5 stars | 1 reviews
GetHuman-251605's TriEagle Energy Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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