TriGem: I bought the Averatec computer from them and th...
A TriGem customer review by GetHuman user ~justinkojak from November 3rd, 2017
Background on ~justinkojak's case
GetHuman: ~justinkojak - can you tell our other TriGem customers when your case took place?
~justinkojak: Yes. It was morning, on October 30th.
GetHuman: Did you reach out to TriGem, and if so, how?
GetHuman: And which of these common TriGem customer issues best describes the reason you wanted to talk to them?
(Shows ~justinkojak a list of common TriGem problems)
~justinkojak: "Where to buy" was why I was trying to call.
~justinkojak's review of TriGem customer service
GetHuman: So how would you sum up your experience for GetHuman's TriGem customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~justinkojak: I bought the Averatec computer from them and the video card burned out after * year. The charged me ** USD and have sent me * different replacement cards all of which are used and not working. They will not respond to emails now or refund my money. Horrible customer care, buying a Mac next time.
GetHuman: Let's quantify your experience contacting TriGem. On a scale of 1 to 5, how easy is it go get help on a TriGem problem?
~justinkojak: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~justinkojak: I'd give them a one out of five on communication.
GetHuman: And what about TriGem's ability to quickly and effectively address your problem?
~justinkojak: For that I would say one out of five.
GetHuman: And finally- any advice for other TriGem customers?
~justinkojak: Call them early in the day or late. Don't forget any personal or account information you might need for TriGem to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~justinkojak taken from his TriGem customer service problem that occurred on October 30th, 2017.
TriGem
1.00 of 5 stars | 12 reviews
~justinkojak's TriGem Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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