TrialPay: the voice mailbox is always full and all i got...
A TrialPay customer review by GetHuman user ~blackbeard from November 19th, 2017
Background on ~blackbeard's case
GetHuman: ~blackbeard - can you tell our other TrialPay customers when your case took place?
~blackbeard: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to TrialPay, and if so, how?
GetHuman: And which of these common TrialPay customer issues best describes the reason you wanted to talk to them?
(Shows ~blackbeard a list of common TrialPay problems)
~blackbeard: "None of those really matches why I wanted to call TrialPay that day." was why I was trying to call.
~blackbeard's review of TrialPay customer service
GetHuman: So how would you sum up your experience for GetHuman's TrialPay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blackbeard: the voice mailbox is always full and all i got was a recording saying to leave message but then it says
GetHuman: Let's quantify your experience contacting TrialPay. On a scale of 1 to 5, how easy is it go get help on a TrialPay problem?
~blackbeard: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blackbeard: I'd give them a three out of five on communication.
GetHuman: And what about TrialPay's ability to quickly and effectively address your problem?
~blackbeard: For that I would say four out of five.
GetHuman: And finally- any advice for other TrialPay customers?
~blackbeard: Call them early in the day or late. Don't forget any personal or account information you might need for TrialPay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blackbeard taken from his TrialPay customer service problem that occurred on November 17th, 2017.