TripIt.com: no way to speak with a person. Even if you cal...
A TripIt.com customer review by GetHuman user GetHuman-216889 from November 18th, 2017
Background on GetHuman-216889's case
GetHuman: GetHuman-216889 - can you tell our other TripIt.com customers when your case took place?
GetHuman-216889: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to TripIt.com, and if so, how?
GetHuman: And which of these common TripIt.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-216889 a list of common TripIt.com problems)
GetHuman-216889: "Cancel booking" was why I was trying to contact.
GetHuman-216889's review of TripIt.com customer service
GetHuman: So how would you sum up your experience for GetHuman's TripIt.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-216889: no way to speak with a person. Even if you call, you just have to leave a message, which they convert to text then email to themselves. Crazy.
GetHuman: Let's quantify your experience contacting TripIt.com. On a scale of 1 to 5, how easy is it go get help on a TripIt.com problem?
GetHuman-216889: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-216889: I'd give them a five out of five on communication.
GetHuman: And what about TripIt.com's ability to quickly and effectively address your problem?
GetHuman-216889: For that I would say two out of five.
GetHuman: And finally- any advice for other TripIt.com customers?
GetHuman-216889: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TripIt.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-216889 taken from his TripIt.com customer service problem that occurred on November 17th, 2017.
TripIt.com
2.00 of 5 stars | 1 reviews
GetHuman-216889's TripIt.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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