Truist Bank: I used automated voice, although I had to yell...
A Truist Bank customer review by GetHuman user ~SHINeeFan from November 17th, 2017
Background on ~SHINeeFan's case
GetHuman: ~SHINeeFan - can you tell our other Truist Bank customers when your case took place?
~SHINeeFan: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Truist Bank, and if so, how?
GetHuman: And which of these common Truist Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~SHINeeFan a list of common Truist Bank problems)
~SHINeeFan: "Setup an account" was why I was trying to call.
~SHINeeFan's review of Truist Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Truist Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SHINeeFan: I used automated voice, although I had to yell in phone. I've had problems using this number before, so I sometimes just go to atm for balance. My online banking setup is all Screwed up, since I opened my account in June. It would be a lot easier to get in that way. I don't mind holding, but if I'm extremely busy, it's a royal pain n the booty.
GetHuman: Let's quantify your experience contacting Truist Bank. On a scale of 1 to 5, how easy is it go get help on a Truist Bank problem?
~SHINeeFan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SHINeeFan: I'd give them a three out of five on communication.
GetHuman: And what about Truist Bank's ability to quickly and effectively address your problem?
~SHINeeFan: For that I would say two out of five.
GetHuman: And finally- any advice for other Truist Bank customers?
~SHINeeFan: Call them early in the day or late. Don't forget any personal or account information you might need for Truist Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SHINeeFan taken from his Truist Bank customer service problem that occurred on November 9th, 2017.