Truist Bank: Trying to refinance. Their dept. to confirm my...
A Truist Bank customer review by GetHuman user ~Independent Media from November 16th, 2017
Background on ~Independent Media's case
GetHuman: ~Independent Media - can you tell our other Truist Bank customers when your case took place?
~Independent Media: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Truist Bank, and if so, how?
GetHuman: And which of these common Truist Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Independent Media a list of common Truist Bank problems)
~Independent Media: "Refund a Charge" was why I was trying to call.
~Independent Media's review of Truist Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Truist Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Independent Media: Trying to refinance. Their dept. to confirm my employment called asking for my wife. And then claim they called the HR Manager. The HR Manager has no clue or message from them.*This is either improper procedures or complete falsehood... lies.
GetHuman: Let's quantify your experience contacting Truist Bank. On a scale of 1 to 5, how easy is it go get help on a Truist Bank problem?
~Independent Media: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Independent Media: I'd give them a three out of five on communication.
GetHuman: And what about Truist Bank's ability to quickly and effectively address your problem?
~Independent Media: For that I would say five out of five.
GetHuman: And finally- any advice for other Truist Bank customers?
~Independent Media: Call them early in the day or late. Don't forget any personal or account information you might need for Truist Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Independent Media taken from his Truist Bank customer service problem that occurred on November 11th, 2017.