Tufts Healthcare: The customer service person seemed annoyed beca...
A Tufts Healthcare customer review by GetHuman user GetHuman-188963 from November 18th, 2017
Background on GetHuman-188963's case
GetHuman: GetHuman-188963 - can you tell our other Tufts Healthcare customers when your case took place?
GetHuman-188963: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Tufts Healthcare, and if so, how?
GetHuman: And which of these common Tufts Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-188963 a list of common Tufts Healthcare problems)
GetHuman-188963: "Coverage question" was why I was trying to call.
GetHuman-188963's review of Tufts Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Tufts Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-188963: The customer service person seemed annoyed because I was insistent that I be given a number where the menu gave me the option to speak to a live person. The number she gave me put me back on the menu-merry-go-round.
GetHuman: Let's quantify your experience contacting Tufts Healthcare. On a scale of 1 to 5, how easy is it go get help on a Tufts Healthcare problem?
GetHuman-188963: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-188963: I'd give them a five out of five on communication.
GetHuman: And what about Tufts Healthcare's ability to quickly and effectively address your problem?
GetHuman-188963: For that I would say one out of five.
GetHuman: And finally- any advice for other Tufts Healthcare customers?
GetHuman-188963: Call them early in the day or late. Don't forget any personal or account information you might need for Tufts Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-188963 taken from his Tufts Healthcare customer service problem that occurred on November 13th, 2017.
Tufts Healthcare
2.00 of 5 stars | 1 reviews
GetHuman-188963's Tufts Healthcare Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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