TurboTax: Absolutely the worst customer service around. T...
A TurboTax customer review by GetHuman user ~csc44 from November 26th, 2017
Background on ~csc44's case
GetHuman: ~csc44 - can you tell our other TurboTax customers when your case took place?
~csc44: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~csc44 a list of common TurboTax problems)
~csc44: "Can't Access Account" was why I was trying to call.
~csc44's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~csc44: Absolutely the worst customer service around. The representatives are all native English speakers, but they DO NOT CARE about your problem and have zero technical training. All they do is sit on the phone with you while they have typed "chats" with the tech department and relay the information to you. Absolutely useless.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~csc44: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~csc44: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~csc44: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~csc44: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~csc44 taken from his TurboTax customer service problem that occurred on November 21st, 2017.