TurboTax: Every day for * days I tried to get help. My re...
A TurboTax customer review by GetHuman user ~montyrep from November 20th, 2017
Background on ~montyrep's case
GetHuman: ~montyrep - can you tell our other TurboTax customers when your case took place?
~montyrep: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~montyrep a list of common TurboTax problems)
~montyrep: "Missing Refund" was why I was trying to call.
~montyrep's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~montyrep: Every day for * days I tried to get help. My return was rejected by the IRS. My IRS pin * got deleted and the software would not allow up to re-inter it.* After ** phone calls, ** or more conversation on line with the staff at TurboTax I was blessed with a young man named employer identifier is ***Charles W, and his name is Charles Winterbourne. He did what no one could or would do. All others said it was out of their area of knowlege. I was put on hold time after time messages would state hold time would be less then ** minutes. Not ture never had anyone come back to the phone. Held on one time for just under three hours. Just put the phone on speaker mode. *As I stated above then Mr. Winterbourne came on the line and siad he thought he could help... and he did. On prior calls only two tried to get the system to let me re-input my IRS Pin with no success..BUT this was not a issue with charles he did not give up and finally success.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~montyrep: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~montyrep: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~montyrep: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~montyrep: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~montyrep taken from his TurboTax customer service problem that occurred on November 14th, 2017.