TurboTax: OK turbo tax is a good company they have ways t...
A TurboTax customer review by GetHuman user ~Bombermom41 from November 26th, 2017
Background on ~Bombermom41's case
GetHuman: ~Bombermom41 - can you tell our other TurboTax customers when your case took place?
~Bombermom41: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Bombermom41 a list of common TurboTax problems)
~Bombermom41: "Can't Access Account" was why I was trying to call.
~Bombermom41's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bombermom41: OK turbo tax is a good company they have ways to contact them here is what you need to do ok. go to *https:**support.turbotax.intuit.com*contact***call*then you fill the form out you will get a incident ID* then you click call they will give you the number you call then they give you the option to have them call you back INSTEAD of waiting an hour on hold or you can hold.They do call you back and the recording does state if you miss the call you need to recall because the only call * TIME but they will call because they called me last night and with all the trouble i was having they gave me a source code to where I got my taxes free complments of the wonderful turbotax team. you say they dont call back but the funny thing is I had another person call about my question as well got two calls from them last night so try the website out. have a good day
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Bombermom41: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bombermom41: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Bombermom41: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Bombermom41: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bombermom41 taken from his TurboTax customer service problem that occurred on November 21st, 2017.