TurboTax: The telephone number given applies to the Turbo...
A TurboTax customer review by GetHuman user ~Uncle John from November 23rd, 2017
Background on ~Uncle John's case
GetHuman: ~Uncle John - can you tell our other TurboTax customers when your case took place?
~Uncle John: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Uncle John a list of common TurboTax problems)
~Uncle John: "Can't Access Account" was why I was trying to call.
~Uncle John's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Uncle John: The telephone number given applies to the Turbotax office in California--which does not open until ** am Eastern Time Zone AND the recorded message does not provide an ETZ telephone number
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Uncle John: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Uncle John: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Uncle John: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Uncle John: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Uncle John taken from his TurboTax customer service problem that occurred on November 20th, 2017.