TurboTax: Turbo tax * Intuit is a slimy company - when yo...
A TurboTax customer review by GetHuman user ~Taken advantage of from November 21st, 2017
Background on ~Taken advantage of's case
GetHuman: ~Taken advantage of - can you tell our other TurboTax customers when your case took place?
~Taken advantage of: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Taken advantage of a list of common TurboTax problems)
~Taken advantage of: "Refund a Charge" was why I was trying to call.
~Taken advantage of's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Taken advantage of: Turbo tax * Intuit is a slimy company - when you start your review online it posts a price when you click on it, then after you spend days worth of work entering all of your information (and struggling to compensate for all of their calculation errors and lack of support) they DOUBLE the price on you before you file! Then you have no choice but to file or start from scratch with a better company. I sincerely hope they burn for what they've done to me and I caution you to stay away from them.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Taken advantage of: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Taken advantage of: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Taken advantage of: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Taken advantage of: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Taken advantage of taken from his TurboTax customer service problem that occurred on November 18th, 2017.