TurboTax: it *****, all my returns were rejected many tim...
A TurboTax customer review by GetHuman user ~Aohnai Khule from November 26th, 2017
Background on ~Aohnai Khule's case
GetHuman: ~Aohnai Khule - can you tell our other TurboTax customers when your case took place?
~Aohnai Khule: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Aohnai Khule a list of common TurboTax problems)
~Aohnai Khule: "Refund a Charge" was why I was trying to call.
~Aohnai Khule's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aohnai Khule: it *****, all my returns were rejected many times, and i tried to reach customer service,it seems take forever. I do not why this kind of company exit..
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Aohnai Khule: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aohnai Khule: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Aohnai Khule: For that I would say one out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Aohnai Khule: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aohnai Khule taken from his TurboTax customer service problem that occurred on November 16th, 2017.