Turkish Airlines: it has been * days since my baggage is lost and...

A Turkish Airlines customer review by GetHuman user ~talat irshad from November 20th, 2017

Background on ~talat irshad's case

GetHuman: ~talat irshad - can you tell our other Turkish Airlines customers when your case took place?
~talat irshad: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
~talat irshad: I used the 800-874-8875 number I found for on the GetHuman Turkish Airlines customer phone number page I was on: Turkish Airlines Customer Service Phone Number
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~talat irshad a list of common Turkish Airlines problems)
~talat irshad: "Make a booking" was why I was trying to call.

~talat irshad's review of Turkish Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~talat irshad: it has been * days since my baggage is lost and i still don't have any answer or resolution. i am very frustrated
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~talat irshad: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~talat irshad: I'd give them a three out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~talat irshad: For that I would say five out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~talat irshad: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~talat irshad taken from his Turkish Airlines customer service problem that occurred on November 18th, 2017.

Turkish Airlines

3.00 of 5 stars | 92 reviews

~talat irshad's Turkish Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Turkish Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Turkish Airlines in any way.

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