U.S. Department of Housing and Urban Development (HUD): Wells Fargo referred me to this agency because...
A U.S. Department of Housing and Urban Development (HUD) customer review by GetHuman user ~Tigermama1 from November 15th, 2017
Background on ~Tigermama1's case
GetHuman: ~Tigermama1 - can you tell our other U.S. Department of Housing and Urban Development (HUD) customers when your case took place?
~Tigermama1: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to U.S. Department of Housing and Urban Development (HUD), and if so, how?
GetHuman: And which of these common U.S. Department of Housing and Urban Development (HUD) customer issues best describes the reason you wanted to talk to them?
(Shows ~Tigermama1 a list of common U.S. Department of Housing and Urban Development (HUD) problems)
~Tigermama1: "Complaint" was why I was trying to call.
~Tigermama1's review of U.S. Department of Housing and Urban Development (HUD) customer service
GetHuman: So how would you sum up your experience for GetHuman's U.S. Department of Housing and Urban Development (HUD) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tigermama1: Wells Fargo referred me to this agency because of late mortgage payments. Phone was answered promptly by a pleasant and knowledgeable man, who gave me several resources I can call. Note: their Housing Counseling Line doesn't actually counsel you - just gives you a list of HUD-approved counseling agencies near you. Do not bother to call the Homeowner's Preservation Foundation, AKA the Hope hotline, at ***-***-****. Although the site presents itself as unbiased, it's actually a referral service to debt agencies! It's paid for the mortgage industry and the "independent" counselors actually are employees of debt management companies.
GetHuman: Let's quantify your experience contacting U.S. Department of Housing and Urban Development (HUD). On a scale of 1 to 5, how easy is it go get help on a U.S. Department of Housing and Urban Development (HUD) problem?
~Tigermama1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tigermama1: I'd give them a five out of five on communication.
GetHuman: And what about U.S. Department of Housing and Urban Development (HUD)'s ability to quickly and effectively address your problem?
~Tigermama1: For that I would say four out of five.
GetHuman: And finally- any advice for other U.S. Department of Housing and Urban Development (HUD) customers?
~Tigermama1: Call them early in the day or late. Don't forget any personal or account information you might need for U.S. Department of Housing and Urban Development (HUD) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tigermama1 taken from his U.S. Department of Housing and Urban Development (HUD) customer service problem that occurred on November 10th, 2017.
U.S. Department of Housing and Urban Development (HUD)
4.00 of 5 stars | 8 reviews
~Tigermama1's U.S. Department of Housing and Urban Development (HUD) Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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