U.S. Office of Personnel Management: *st time ever to get through to a Rep.*She LIED...
A U.S. Office of Personnel Management customer review by GetHuman user ~rfinnigan from November 23rd, 2017
Background on ~rfinnigan's case
GetHuman: ~rfinnigan - can you tell our other U.S. Office of Personnel Management customers when your case took place?
~rfinnigan: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to U.S. Office of Personnel Management, and if so, how?
GetHuman: And which of these common U.S. Office of Personnel Management customer issues best describes the reason you wanted to talk to them?
(Shows ~rfinnigan a list of common U.S. Office of Personnel Management problems)
~rfinnigan: "Complaint" was why I was trying to call.
~rfinnigan's review of U.S. Office of Personnel Management customer service
GetHuman: So how would you sum up your experience for GetHuman's U.S. Office of Personnel Management customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rfinnigan: *st time ever to get through to a Rep.*She LIED - Advised me that there are NO interim payments for FERS retirees, so I should not be expecting any payments for "up to a year".*Called USArmy HR office in YUMA, AZ. Requested they confirm OPM's lie.*HR Rep reported there are supposed to be **% initial interim payments after ** days.*Army has not been told that this has been removed from FERS.*OPM Rep also advised she has never heard of the OPM Claims Branches assigned by claimants last name: for me Cp - G is (***) *** ****. Voice mail of one Mrs. Golan Artist. Mrs. Artist has never responded to my request for a return call. May or may not be a real OPM phone line and office.*OPM Rep that LIES also advised she had never heard of the OPM Annuitant Services Division. Annuity Roll Service Branch. This is organized by the last digit of your CSA number. For me it's (***) *** ****. Roll Service Branch is answered by voice mail of Mr. Jeremy Ford. Also never responded to my request for
GetHuman: Let's quantify your experience contacting U.S. Office of Personnel Management. On a scale of 1 to 5, how easy is it go get help on a U.S. Office of Personnel Management problem?
~rfinnigan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rfinnigan: I'd give them a three out of five on communication.
GetHuman: And what about U.S. Office of Personnel Management's ability to quickly and effectively address your problem?
~rfinnigan: For that I would say one out of five.
GetHuman: And finally- any advice for other U.S. Office of Personnel Management customers?
~rfinnigan: Call them early in the day or late. Don't forget any personal or account information you might need for U.S. Office of Personnel Management to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rfinnigan taken from his U.S. Office of Personnel Management customer service problem that occurred on November 18th, 2017.