UMR Health Benefits: As a provider, it has been an awful experience...

A UMR Health Benefits customer review by GetHuman user ~Frustrated from November 22nd, 2017

Background on ~Frustrated's case

GetHuman: ~Frustrated - can you tell our other UMR Health Benefits customers when your case took place?
~Frustrated: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to UMR Health Benefits, and if so, how?
~Frustrated: I used the 800-848-4623 number I found for on the GetHuman UMR Health Benefits customer phone number page I was on: UMR Health Benefits Customer Service Phone Number
GetHuman: And which of these common UMR Health Benefits customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated a list of common UMR Health Benefits problems)
~Frustrated: "Get insurance" was why I was trying to call.

~Frustrated's review of UMR Health Benefits customer service

GetHuman: So how would you sum up your experience for GetHuman's UMR Health Benefits customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated: As a provider, it has been an awful experience dealing with UMR. I have called UMR numerous times for the same client and have received various phone numbers and they all end up with automated systems that do not answer my question. The few women I spoke to were not helpful in answering my question and connected me to phone numbers, all of which seemed to lead to the same automated system. This has been a very frustrating experience. What a waste of time!
GetHuman: Let's quantify your experience contacting UMR Health Benefits. On a scale of 1 to 5, how easy is it go get help on a UMR Health Benefits problem?
~Frustrated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated: I'd give them a one out of five on communication.
GetHuman: And what about UMR Health Benefits's ability to quickly and effectively address your problem?
~Frustrated: For that I would say five out of five.
GetHuman: And finally- any advice for other UMR Health Benefits customers?
~Frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for UMR Health Benefits to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated taken from his UMR Health Benefits customer service problem that occurred on November 13th, 2017.

UMR Health Benefits

1.77 of 5 stars | 77 reviews

~Frustrated's UMR Health Benefits Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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