UMR Health Benefits: I am not allowed to create an account to get in...

A UMR Health Benefits customer review by GetHuman user ~heartforpooh from November 22nd, 2017

Background on ~heartforpooh's case

GetHuman: ~heartforpooh - can you tell our other UMR Health Benefits customers when your case took place?
~heartforpooh: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to UMR Health Benefits, and if so, how?
~heartforpooh: I used the 800-848-4623 number I found for on the GetHuman UMR Health Benefits customer phone number page I was on: UMR Health Benefits Customer Service Phone Number
GetHuman: And which of these common UMR Health Benefits customer issues best describes the reason you wanted to talk to them?
(Shows ~heartforpooh a list of common UMR Health Benefits problems)
~heartforpooh: "Coverage question" was why I was trying to call.

~heartforpooh's review of UMR Health Benefits customer service

GetHuman: So how would you sum up your experience for GetHuman's UMR Health Benefits customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~heartforpooh: I am not allowed to create an account to get into the website to view patients information, I tried to explain that to her and she said on the front page of the fax back I would have a code well I don't and the operator insisted that I have one or she could not put me thru. I deal with insurances all day long all different types and this by far is the worst system I have came across when you call to speak to a rep you really need to speak to a rep. Now the patient will have to be billed and they will have the added stress to a large bill and being sick on top of it because no one can get me answers
GetHuman: Let's quantify your experience contacting UMR Health Benefits. On a scale of 1 to 5, how easy is it go get help on a UMR Health Benefits problem?
~heartforpooh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~heartforpooh: I'd give them a three out of five on communication.
GetHuman: And what about UMR Health Benefits's ability to quickly and effectively address your problem?
~heartforpooh: For that I would say four out of five.
GetHuman: And finally- any advice for other UMR Health Benefits customers?
~heartforpooh: Call them early in the day or late. Don't forget any personal or account information you might need for UMR Health Benefits to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~heartforpooh taken from his UMR Health Benefits customer service problem that occurred on November 19th, 2017.

UMR Health Benefits

1.77 of 5 stars | 77 reviews

~heartforpooh's UMR Health Benefits Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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