UMR Health Benefits: I called the UMR automated number because sever...
A UMR Health Benefits customer review by GetHuman user ~Nancy Vieira LAc, RN from November 21st, 2017
Background on ~Nancy Vieira LAc, RN's case
GetHuman: ~Nancy Vieira LAc, RN - can you tell our other UMR Health Benefits customers when your case took place?
~Nancy Vieira LAc, RN: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to UMR Health Benefits, and if so, how?
GetHuman: And which of these common UMR Health Benefits customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy Vieira LAc, RN a list of common UMR Health Benefits problems)
~Nancy Vieira LAc, RN: "Make/Chase a claim" was why I was trying to call.
~Nancy Vieira LAc, RN's review of UMR Health Benefits customer service
GetHuman: So how would you sum up your experience for GetHuman's UMR Health Benefits customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy Vieira LAc, RN: I called the UMR automated number because several claims were denied.Ansi code ** on claim denial. The automated info says it can not find a claim under my ID number. I am provided with no other method to proceed so I dont know how to process this claim denial. Information on how to proceed when this occurs is not provided. I got claim verification before I saw this pt amd know they have an acupuncture benefit.when I cant speak to a live person. You make it very difficult to get paid but maybe that is the whole purpose.Nancy Vieira ***-***-****
GetHuman: Let's quantify your experience contacting UMR Health Benefits. On a scale of 1 to 5, how easy is it go get help on a UMR Health Benefits problem?
~Nancy Vieira LAc, RN: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy Vieira LAc, RN: I'd give them a one out of five on communication.
GetHuman: And what about UMR Health Benefits's ability to quickly and effectively address your problem?
~Nancy Vieira LAc, RN: For that I would say four out of five.
GetHuman: And finally- any advice for other UMR Health Benefits customers?
~Nancy Vieira LAc, RN: Call them early in the day or late. Don't forget any personal or account information you might need for UMR Health Benefits to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy Vieira LAc, RN taken from his UMR Health Benefits customer service problem that occurred on November 19th, 2017.