UMR Health Benefits: I got to the operator who told me I needed a pa...

A UMR Health Benefits customer review by GetHuman user ~fuck UMR from November 25th, 2017

Background on ~fuck UMR's case

GetHuman: ~fuck UMR - can you tell our other UMR Health Benefits customers when your case took place?
~fuck UMR: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to UMR Health Benefits, and if so, how?
~fuck UMR: I used the 800-848-4623 number I found for on the GetHuman UMR Health Benefits customer phone number page I was on: UMR Health Benefits Customer Service Phone Number
GetHuman: And which of these common UMR Health Benefits customer issues best describes the reason you wanted to talk to them?
(Shows ~fuck UMR a list of common UMR Health Benefits problems)
~fuck UMR: "Make/Chase a claim" was why I was trying to call.

~fuck UMR's review of UMR Health Benefits customer service

GetHuman: So how would you sum up your experience for GetHuman's UMR Health Benefits customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fuck UMR: I got to the operator who told me I needed a passcode to talk to a rep. I then gave her patient information, ID and DOB* she said she would help me. She transfered me to the automated line after I explicitly asked not to be.
GetHuman: Let's quantify your experience contacting UMR Health Benefits. On a scale of 1 to 5, how easy is it go get help on a UMR Health Benefits problem?
~fuck UMR: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fuck UMR: I'd give them a one out of five on communication.
GetHuman: And what about UMR Health Benefits's ability to quickly and effectively address your problem?
~fuck UMR: For that I would say one out of five.
GetHuman: And finally- any advice for other UMR Health Benefits customers?
~fuck UMR: Call them early in the day or late. Don't forget any personal or account information you might need for UMR Health Benefits to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fuck UMR taken from his UMR Health Benefits customer service problem that occurred on November 21st, 2017.

UMR Health Benefits

1.77 of 5 stars | 77 reviews

~fuck UMR's UMR Health Benefits Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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