UMR Health Benefits: This is the WORST company on the planet! Wait o...
A UMR Health Benefits customer review by GetHuman user ~Furious from November 14th, 2017
Background on ~Furious's case
GetHuman: ~Furious - can you tell our other UMR Health Benefits customers when your case took place?
~Furious: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to UMR Health Benefits, and if so, how?
GetHuman: And which of these common UMR Health Benefits customer issues best describes the reason you wanted to talk to them?
(Shows ~Furious a list of common UMR Health Benefits problems)
~Furious: "Billing inquiry" was why I was trying to call.
~Furious's review of UMR Health Benefits customer service
GetHuman: So how would you sum up your experience for GetHuman's UMR Health Benefits customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Furious: This is the WORST company on the planet! Wait online forever to get a human, tell long story, transferred to @ least * more people, RETELL story- don't they have this on computer somewhere?- only to be told they must speak w* the head of that dept. Of course, they DO NOT call you back. Make promises, etc. I waited for * weeks to get authorization for an MRI- after spending * full days on the phone w*UMR. By then, the window of opportunity for corrective surgery had passed. I should have sued the ********! They keep you on hold and transfer you around and disconnect you- hoping that you'll give up. Be warned- if you break both your hands and are alone, you will be dead as a doornail before they will help you- because you won't be able to push the phone buttons! Good Luck!
GetHuman: Let's quantify your experience contacting UMR Health Benefits. On a scale of 1 to 5, how easy is it go get help on a UMR Health Benefits problem?
~Furious: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Furious: I'd give them a one out of five on communication.
GetHuman: And what about UMR Health Benefits's ability to quickly and effectively address your problem?
~Furious: For that I would say two out of five.
GetHuman: And finally- any advice for other UMR Health Benefits customers?
~Furious: Call them early in the day or late. Don't forget any personal or account information you might need for UMR Health Benefits to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Furious taken from his UMR Health Benefits customer service problem that occurred on November 12th, 2017.