UPS Freight: Had to pay a $***.** inside delivery charge on...
A UPS Freight customer review by GetHuman user ~workaholic from November 20th, 2017
Background on ~workaholic's case
GetHuman: ~workaholic - can you tell our other UPS Freight customers when your case took place?
~workaholic: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to UPS Freight, and if so, how?
GetHuman: And which of these common UPS Freight customer issues best describes the reason you wanted to talk to them?
(Shows ~workaholic a list of common UPS Freight problems)
~workaholic: "Lost package" was why I was trying to call.
~workaholic's review of UPS Freight customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS Freight customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~workaholic: Had to pay a $***.** inside delivery charge on a prepaid shipment that was $**. Door is ** feet from the curb, and driver just brought the stuff in without asking. Then got a bill for $*** which I have to pay. CSR said the paperwork was initialed and driver did inside delivery. Have to pay invoice.
GetHuman: Let's quantify your experience contacting UPS Freight. On a scale of 1 to 5, how easy is it go get help on a UPS Freight problem?
~workaholic: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~workaholic: I'd give them a five out of five on communication.
GetHuman: And what about UPS Freight's ability to quickly and effectively address your problem?
~workaholic: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS Freight customers?
~workaholic: Call them early in the day or late. Don't forget any personal or account information you might need for UPS Freight to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~workaholic taken from his UPS Freight customer service problem that occurred on November 13th, 2017.