UPS: I changed the delivery address and $* was charg...
A UPS customer review by GetHuman user ~hgp from November 19th, 2017
Background on ~hgp's case
GetHuman: ~hgp - can you tell our other UPS customers when your case took place?
~hgp: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~hgp a list of common UPS problems)
~hgp: "Missing Delivery" was why I was trying to call.
~hgp's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hgp: I changed the delivery address and $* was charged to my account. Pkg was delivered to original address. Called and reported this. Agent checked it our and transferred me to the Billing Dept. Kept hearing messages that I would be helped by the next available agent. I hung up the phone after waiting ** minutes.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~hgp: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hgp: I'd give them a three out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~hgp: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~hgp: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hgp taken from his UPS customer service problem that occurred on November 12th, 2017.