Can't rely on UPS
A UPS customer review by GetHuman user GetHuman-mmencar from November 28th, 2017
Background on GetHuman-mmencar's case
GetHuman: GetHuman-mmencar - can you tell our other UPS customers when your case took place?
GetHuman-mmencar: Sure. It was morning, on November 26th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mmencar a list of common UPS problems)
GetHuman-mmencar: "Change Delivery Address" was why I was trying to call.
GetHuman-mmencar's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mmencar: Can't rely on UPS
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-mmencar: I have been trying to get some info for * hours today on a package that hasn't moved since ********. Just to be able to talk to a live person would be a good start. I am going to inform Amazon and Ebay not to use UPS for my shipping needs or I'll stop buying from them. No consistency from UPS.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
GetHuman-mmencar: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mmencar: I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
GetHuman-mmencar: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
GetHuman-mmencar: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mmencar taken from his UPS customer service problem that occurred on November 26th, 2017.