UPS: Paid for overnight. The package has never arri...
A UPS customer review by GetHuman user ~bleigh from November 19th, 2017
Background on ~bleigh's case
GetHuman: ~bleigh - can you tell our other UPS customers when your case took place?
~bleigh: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~bleigh a list of common UPS problems)
~bleigh: "Track a Package" was why I was trying to call.
~bleigh's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bleigh: Paid for overnight. The package has never arrived. Began calling UPS at *:** pm. I can only get a recording that they are not answering phones due to the high call volume. This is not the only shipment that is missing. FedEx from now on. Brown is a very appropriate color for this company.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~bleigh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bleigh: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~bleigh: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~bleigh: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bleigh taken from his UPS customer service problem that occurred on November 17th, 2017.