UPS went above and beyond for me!! This morning...
A UPS customer review by GetHuman user GetHuman-280125 from November 21st, 2017
Background on GetHuman-280125's case
GetHuman: GetHuman-280125 - can you tell our other UPS customers when your case took place?
GetHuman-280125: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-280125 a list of common UPS problems)
GetHuman-280125: "Track a Package" was why I was trying to call.
GetHuman-280125's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-280125: UPS went above and beyond for me!! This morning my daughter accidentally put my FedEx package in the UPS box. I immediately contacted UPS and told them what happened and within an hour both UPS guys in the area had gone out of their way to get the box open and my package out of their box and into the FedEx box. Even though I was not their customer they made sure I was taken care of. Thank You!,
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
GetHuman-280125: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-280125: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
GetHuman-280125: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
GetHuman-280125: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-280125 taken from his UPS customer service problem that occurred on November 17th, 2017.