US Airways Dividend Miles: Useless service. After an initial half hour wai...
A US Airways Dividend Miles customer review by GetHuman user GetHuman-314414 from November 26th, 2017
Background on GetHuman-314414's case
GetHuman: GetHuman-314414 - can you tell our other US Airways Dividend Miles customers when your case took place?
GetHuman-314414: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to US Airways Dividend Miles, and if so, how?
GetHuman: And which of these common US Airways Dividend Miles customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-314414 a list of common US Airways Dividend Miles problems)
GetHuman-314414: "Flight delayed" was why I was trying to call.
GetHuman-314414's review of US Airways Dividend Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways Dividend Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-314414: Useless service. After an initial half hour wait, the AA people told me they needed to rewire me to the US Airways people, which only forwards the call to AA, so it's an endless loop...
GetHuman: Let's quantify your experience contacting US Airways Dividend Miles. On a scale of 1 to 5, how easy is it go get help on a US Airways Dividend Miles problem?
GetHuman-314414: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-314414: I'd give them a four out of five on communication.
GetHuman: And what about US Airways Dividend Miles's ability to quickly and effectively address your problem?
GetHuman-314414: For that I would say one out of five.
GetHuman: And finally- any advice for other US Airways Dividend Miles customers?
GetHuman-314414: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways Dividend Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-314414 taken from his US Airways Dividend Miles customer service problem that occurred on November 20th, 2017.