US Airways: Finally had to hang up since I was at work. Spe...
A US Airways customer review by GetHuman user ~FED UP from November 27th, 2017
Background on ~FED UP's case
GetHuman: ~FED UP - can you tell our other US Airways customers when your case took place?
~FED UP: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~FED UP a list of common US Airways problems)
~FED UP: "Baggage problem" was why I was trying to call.
~FED UP's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FED UP: Finally had to hang up since I was at work. Spent ** minutes prior trying to bypass the robo-prompter and then speaking to a live agent at AA who told me I HAD to call USAirways. Never got connected after an hour's time. Merger? Whatever...horrible service. Thank God for Delta Airlines.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~FED UP: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FED UP: I'd give them a one out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~FED UP: For that I would say two out of five.
GetHuman: And finally- any advice for other US Airways customers?
~FED UP: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FED UP taken from his US Airways customer service problem that occurred on November 21st, 2017.