US Airways: Horrible. Zero customer service. Was calling...
A US Airways customer review by GetHuman user ~cxc123 from November 25th, 2017
Background on ~cxc123's case
GetHuman: ~cxc123 - can you tell our other US Airways customers when your case took place?
~cxc123: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~cxc123 a list of common US Airways problems)
~cxc123: "Baggage problem" was why I was trying to call.
~cxc123's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cxc123: Horrible. Zero customer service. Was calling to book flights b*c had companion certificate. Gave up above *.* hours hold time. Frequent business traveler - will stick w* United.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~cxc123: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cxc123: I'd give them a three out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~cxc123: For that I would say two out of five.
GetHuman: And finally- any advice for other US Airways customers?
~cxc123: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cxc123 taken from his US Airways customer service problem that occurred on November 20th, 2017.