US Airways: I have spent more than * hours waiting over sev...
A US Airways customer review by GetHuman user ~Harold Lancaster from November 25th, 2017
Background on ~Harold Lancaster's case
GetHuman: ~Harold Lancaster - can you tell our other US Airways customers when your case took place?
~Harold Lancaster: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Harold Lancaster a list of common US Airways problems)
~Harold Lancaster: "Missing item" was why I was trying to call.
~Harold Lancaster's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Harold Lancaster: I have spent more than * hours waiting over several days and have never talked to a human. I want to merge my frequent flyer points with my credit card dividend miles
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~Harold Lancaster: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Harold Lancaster: I'd give them a three out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~Harold Lancaster: For that I would say four out of five.
GetHuman: And finally- any advice for other US Airways customers?
~Harold Lancaster: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Harold Lancaster taken from his US Airways customer service problem that occurred on November 22nd, 2017.