US Airways: Unforgivably unreachable. Must be like waiting...
A US Airways customer review by GetHuman user ~vivabenfica from November 26th, 2017
Background on ~vivabenfica's case
GetHuman: ~vivabenfica - can you tell our other US Airways customers when your case took place?
~vivabenfica: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~vivabenfica a list of common US Airways problems)
~vivabenfica: "Make a booking" was why I was trying to call.
~vivabenfica's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vivabenfica: Unforgivably unreachable. Must be like waiting for bread during the Depression. I have been calling over this past week and have waited a total of * hours on the phone to reach the Dividend Miles people to reschedule a flight booked with miles. Today, I was on hold for * hours (speaker phone) while I did other tasks on my laptop.
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~vivabenfica: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vivabenfica: I'd give them a three out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~vivabenfica: For that I would say one out of five.
GetHuman: And finally- any advice for other US Airways customers?
~vivabenfica: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vivabenfica taken from his US Airways customer service problem that occurred on November 22nd, 2017.