US Airways: waited to find out why my minor child's flight...
A US Airways customer review by GetHuman user ~worried mom from November 21st, 2017
Background on ~worried mom's case
GetHuman: ~worried mom - can you tell our other US Airways customers when your case took place?
~worried mom: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~worried mom a list of common US Airways problems)
~worried mom: "Baggage problem" was why I was trying to call.
~worried mom's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~worried mom: waited to find out why my minor child's flight was turned back and status of plane thru entire flight -- never talked to a human -- reprehensible!
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~worried mom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~worried mom: I'd give them a three out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~worried mom: For that I would say one out of five.
GetHuman: And finally- any advice for other US Airways customers?
~worried mom: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~worried mom taken from his US Airways customer service problem that occurred on November 13th, 2017.