US Auto Parts: Here is what I sent U S Auto Parts and still ha...

A US Auto Parts customer review by GetHuman user ~Aski61 from November 16th, 2017

Background on ~Aski61's case

GetHuman: ~Aski61 - can you tell our other US Auto Parts customers when your case took place?
~Aski61: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to US Auto Parts, and if so, how?
~Aski61: I used the 888-810-9229 number I found for on the GetHuman US Auto Parts customer phone number page I was on: US Auto Parts Customer Service Phone Number
GetHuman: And which of these common US Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~Aski61 a list of common US Auto Parts problems)
~Aski61: "Returns" was why I was trying to contact.

~Aski61's review of US Auto Parts customer service

GetHuman: So how would you sum up your experience for GetHuman's US Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aski61: Here is what I sent U S Auto Parts and still have not been contacted. Back on April **th I contacted Maxine in this department with an issue I was having with this part not fitting. I was told some parts special list would be contacting me. My vehicle was taken apart leaving me no way home from work, no one has ever called! I have contacted Eastern manufacturing and got it resolved on my own. The service I received from U S Auto parts is obsurd, I was hung up on or connection was lost twice the *rd time (each time waiting **-** minutes) Maxine was unable to resolve or switch me over directly to the parts specialist. It wasn't the case of being the wrong part. This is now day * still no call, I will never suggest or buy anything from you again I was left high and dry by your customer service department.
GetHuman: Let's quantify your experience contacting US Auto Parts. On a scale of 1 to 5, how easy is it go get help on a US Auto Parts problem?
~Aski61: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aski61: I'd give them a one out of five on communication.
GetHuman: And what about US Auto Parts's ability to quickly and effectively address your problem?
~Aski61: For that I would say two out of five.
GetHuman: And finally- any advice for other US Auto Parts customers?
~Aski61: Call them early in the day or late. Don't forget any personal or account information you might need for US Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aski61 taken from his US Auto Parts customer service problem that occurred on November 11th, 2017.

US Auto Parts

1.00 of 5 stars | 1 reviews

~Aski61's US Auto Parts Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like US Auto Parts, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with US Auto Parts in any way.

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