US Bank: I have tried * times to set up auto draft and p...
A US Bank customer review by GetHuman user ~mark from November 23rd, 2017
Background on ~mark's case
GetHuman: ~mark - can you tell our other US Bank customers when your case took place?
~mark: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to US Bank, and if so, how?
GetHuman: And which of these common US Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~mark a list of common US Bank problems)
~mark: "Fraud" was why I was trying to call.
~mark's review of US Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's US Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mark: I have tried * times to set up auto draft and pay my bill with this bank. I started in late june and have still not been sucessful due to the huge barriers and lack of support provided by the answering personnel. I even talked with managers with NO RESULTS* they told I had maed my august payment over the phone after an hour of discussion. Yet i find out that they did not post the payment to my account and are levying a $** late fee. Worst service EVER!!!!
GetHuman: Let's quantify your experience contacting US Bank. On a scale of 1 to 5, how easy is it go get help on a US Bank problem?
~mark: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mark: I'd give them a one out of five on communication.
GetHuman: And what about US Bank's ability to quickly and effectively address your problem?
~mark: For that I would say four out of five.
GetHuman: And finally- any advice for other US Bank customers?
~mark: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mark taken from his US Bank customer service problem that occurred on November 18th, 2017.