US Citizenship & Immigration Service: Person I spoke with simply read information off...
A US Citizenship & Immigration Service customer review by GetHuman user ~FRIEDLE from November 4th, 2017
Background on ~FRIEDLE's case
GetHuman: ~FRIEDLE - can you tell our other US Citizenship & Immigration Service customers when your case took place?
~FRIEDLE: Yes. It was morning, on November 3rd.
GetHuman: Did you reach out to US Citizenship & Immigration Service, and if so, how?
GetHuman: And which of these common US Citizenship & Immigration Service customer issues best describes the reason you wanted to talk to them?
(Shows ~FRIEDLE a list of common US Citizenship & Immigration Service problems)
~FRIEDLE: "Request Replacement Document" was why I was trying to call.
~FRIEDLE's review of US Citizenship & Immigration Service customer service
GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FRIEDLE: Person I spoke with simply read information off a monitor - could not answer my simple question about changing an appointment location - AND HAD A VERY STRONG ACCENT MAKING HER DIFFICULT TO UNDERSTAND
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration Service. On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration Service problem?
~FRIEDLE: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FRIEDLE: I'd give them a two out of five on communication.
GetHuman: And what about US Citizenship & Immigration Service's ability to quickly and effectively address your problem?
~FRIEDLE: For that I would say three out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration Service customers?
~FRIEDLE: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FRIEDLE taken from his US Citizenship & Immigration Service customer service problem that occurred on November 3rd, 2017.