US Citizenship & Immigration Service: Totally useless. Service Rep spoke with thick a...
A US Citizenship & Immigration Service customer review by GetHuman user ~Patrick from November 12th, 2017
Background on ~Patrick's case
GetHuman: ~Patrick - can you tell our other US Citizenship & Immigration Service customers when your case took place?
~Patrick: Yeah. It was afternoon, on November 2nd.
GetHuman: Did you reach out to US Citizenship & Immigration Service, and if so, how?
GetHuman: And which of these common US Citizenship & Immigration Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Patrick a list of common US Citizenship & Immigration Service problems)
~Patrick: "Schedule Appointment" was why I was trying to call.
~Patrick's review of US Citizenship & Immigration Service customer service
GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patrick: Totally useless. Service Rep spoke with thick accents and could not answer simple questions. Repeatedly told me to read the instructions and to consult a lawyer. Instructions on forms are tight-lipped (Fill out the form. For help, call Customer Service.) After telling the Rep he was useless, he insisted to put me on a **-second hold to "refresh the information." I chose to hang up instead.
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration Service. On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration Service problem?
~Patrick: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patrick: I'd give them a five out of five on communication.
GetHuman: And what about US Citizenship & Immigration Service's ability to quickly and effectively address your problem?
~Patrick: For that I would say five out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration Service customers?
~Patrick: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patrick taken from his US Citizenship & Immigration Service customer service problem that occurred on November 2nd, 2017.