US Citizenship & Immigration: Due to Noreast Blizzard we had to miss fingerpr...

A US Citizenship & Immigration customer review by GetHuman user GetHuman-417347 from November 2nd, 2017

Background on GetHuman-417347's case

GetHuman: GetHuman-417347 - can you tell our other US Citizenship & Immigration customers when your case took place?
GetHuman-417347: Yeah. It was evening, on October 23rd.
GetHuman: Did you reach out to US Citizenship & Immigration, and if so, how?
GetHuman-417347: I used the 800-375-5283 number I found for on the GetHuman US Citizenship & Immigration customer phone number page I was on: US Citizenship & Immigration Customer Service Phone Number
GetHuman: And which of these common US Citizenship & Immigration customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-417347 a list of common US Citizenship & Immigration problems)
GetHuman-417347: "None of those really matches why I wanted to call US Citizenship & Immigration that day." was why I was trying to call.

GetHuman-417347's review of US Citizenship & Immigration customer service

GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-417347: Due to Noreast Blizzard we had to miss fingerprint re-taking appointment in Cranston, RI Dec ** (live in Boston,MA area). *Uscis.gov says: "If you plan to visit a USCIS office in an area affected by the severe weather or you believe may be affected by severe weather, please call the**National Customer Service Center (NCSC): *-***-***-******to ensure the office is open for business and for further instructions on rescheduling your appointment if the office is closed.*Last updated:**********"* *Cranston office even did not show up.**Thanks for prompting not to select language on the phone list. This was the only way I could get any result after *,* hrs off and on dialing.*A spanish speaking rep helped in English and was very kind. She could not find Cranston listed either, forget about closed or not due to weather. But she was very helpful and promissed to pass my plea to a manager to make the phone recording user friendlier. I hope my plea will be passed on.
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration. On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration problem?
GetHuman-417347: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-417347: I'd give them a five out of five on communication.
GetHuman: And what about US Citizenship & Immigration's ability to quickly and effectively address your problem?
GetHuman-417347: For that I would say five out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration customers?
GetHuman-417347: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-417347 taken from his US Citizenship & Immigration customer service problem that occurred on October 23rd, 2017.

US Citizenship & Immigration

3.00 of 5 stars | 53 reviews

GetHuman-417347's US Citizenship & Immigration Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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