US Dept. of Transportation: The rep was a bit curt, as if rushed. After wai...
A US Dept. of Transportation customer review by GetHuman user ~Incognito from November 20th, 2017
Background on ~Incognito's case
GetHuman: ~Incognito - can you tell our other US Dept. of Transportation customers when your case took place?
~Incognito: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to US Dept. of Transportation, and if so, how?
GetHuman: And which of these common US Dept. of Transportation customer issues best describes the reason you wanted to talk to them?
(Shows ~Incognito a list of common US Dept. of Transportation problems)
~Incognito: "File a report" was why I was trying to call.
~Incognito's review of US Dept. of Transportation customer service
GetHuman: So how would you sum up your experience for GetHuman's US Dept. of Transportation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Incognito: The rep was a bit curt, as if rushed. After waiting ** minutes for a rep, I don't want to fee rushed!
GetHuman: Let's quantify your experience contacting US Dept. of Transportation. On a scale of 1 to 5, how easy is it go get help on a US Dept. of Transportation problem?
~Incognito: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Incognito: I'd give them a two out of five on communication.
GetHuman: And what about US Dept. of Transportation's ability to quickly and effectively address your problem?
~Incognito: For that I would say three out of five.
GetHuman: And finally- any advice for other US Dept. of Transportation customers?
~Incognito: Call them early in the day or late. Don't forget any personal or account information you might need for US Dept. of Transportation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Incognito taken from his US Dept. of Transportation customer service problem that occurred on November 18th, 2017.
US Dept. of Transportation
4.00 of 5 stars | 1 reviews
~Incognito's US Dept. of Transportation Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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